Water Damaged Warehouse – Digital Twin & Virtual Tour for Loss Adjusters
Project Overview
Following a significant escape of water incident within a commercial warehouse facility, Rotorgraph Surveys Ltd was instructed to create a comprehensive digital record of the affected areas to support the insurance claims process.
The objective was to provide loss adjusters, insurers, building consultants and remediation contractors with accurate visual evidence of the damage whilst reducing the need for repeated site visits during the initial assessment phase.
Using specialist 360° capture technology, we created an immersive digital twin of the property, allowing stakeholders to remotely inspect affected areas, review damage progression and plan remedial works from any location.
The Challenge
Water damage claims often require multiple parties to assess the same property within a short period of time. This can create several challenges:
- Restricted access to affected areas
- Delays caused by coordinating multiple site visits
- Difficulty documenting the full extent of damage immediately after the incident
- Limited ability to compare conditions before, during and after remediation
- Increased costs associated with repeated attendance by consultants and contractors
The client required a solution that would provide a clear and accurate record of conditions whilst allowing key stakeholders to assess the property remotely.
Our Solution
Rotorgraph Surveys Ltd attended site and completed a full internal digital twin survey of the warehouse and associated accommodation.
Using high-resolution 360° imaging, we captured every accessible area affected by the water ingress, creating a detailed virtual environment that could be shared securely with authorised stakeholders.
The completed digital twin provided:
- Remote access to the entire affected area
- High-resolution imagery of damage and affected finishes
- Accurate visual documentation for claim records
- A permanent snapshot of site conditions at the time of inspection
- Improved collaboration between loss adjusters, insurers and contractors
- Reduced requirement for repeated physical site visits
The survey was completed quickly, ensuring evidence was captured whilst conditions remained representative of the incident.
Deliverables
The client received:
Digital Twin / Virtual Tour
An immersive walkthrough of the warehouse allowing users to navigate throughout the building remotely and inspect affected areas in detail.
High-Resolution 360° Imagery
Detailed imagery suitable for reviewing water damage, moisture staining, affected finishes and building condition.
Remote Collaboration Platform
A secure web-based environment that enabled multiple stakeholders to review the property simultaneously without attending site.
Permanent Visual Record
A comprehensive archive of conditions immediately following the incident, providing valuable evidence throughout the claims and reinstatement process.
Project Outcome
The digital twin became a central reference point for all parties involved in the claim.
Loss adjusters were able to assess the extent of damage remotely, contractors could review affected areas before attending site and project stakeholders gained a clear understanding of the property’s condition without the delays associated with multiple inspections.
The result was a more efficient claims process, improved communication between stakeholders and a permanent visual record that could be referenced throughout remediation and reinstatement works.
Why Loss Adjusters Choose Rotorgraph Surveys
Rotorgraph Surveys Ltd supports insurers, loss adjusters and property professionals across the UK by providing:
- Digital Twins & Virtual Tours
- Fire Damage Documentation
- Flood & Water Damage Surveys
- Point Cloud Capture
- Measured Building Surveys
- Drone Roof Inspections
- Chartered Surveyor Roof Condition Reports
- Emergency Response Site Documentation
Our combination of specialist surveying expertise, rapid deployment capability and advanced digital capture technology helps clients make informed decisions when time, accuracy and evidence are critical.
